Shipping policy
Last updated: 21 October 2026
Zuri Edit is operated by COBALT COMMERCE LLC, a United States limited liability company.
Registered address: 1017 S Hiawassee Rd, Apt 3712, Orlando, FL 32835, United States.
Website: zuriedit.com
Support: help@zuriedit.com
Destination and dispatch origin
Zuri Edit delivers to Australia. Products are shipped directly from China by a third-party fulfilment provider.
Processing and total delivery time
- Processing: 2 to 4 business days.
- Total delivery: 10 to 12 business days from the order date, including processing.
The processing period is part of the total delivery period. It is not added on top of the 10 to 12 business days. Business days exclude weekends and applicable public holidays.
Shipping charges and separate parcels
Standard shipping to Australia is free on all orders, with no minimum order value. An order containing multiple items may be sent in separate parcels, and those parcels may arrive on different days. Separate dispatch does not remove your rights if an item is not delivered within the stated period.
Customs duties and import charges
Customers are responsible for applicable customs duties, import taxes and customs-clearance charges assessed on goods entering Australia, except amounts already collected at checkout or charges the law requires us to pay or collect. Such charges are determined by the relevant authorities and may be collected by the carrier or customs authority. Any taxes we are required to collect are disclosed before payment.
Delivery information and assistance
Check your delivery address and contact details before ordering. Email help@zuriedit.com promptly if a correction is needed; changes may not be possible after dispatch. Contact us with your order number for delivery or tracking enquiries.
Customs processing or carrier disruption can cause delays. If an order has not arrived by the end of 12 business days from the order date, email help@zuriedit.com to request a refund for non-delivery. A delay does not automatically extend the stated maximum or remove your right to seek a remedy.
Damaged or incorrect items
For damaged or incorrect items, or dissatisfaction after delivery, contact us within 30 days of the product's arrival under our Return and refund policy. Approved refunds do not require physical return of the item. Australian Consumer Law rights may apply beyond that commercial period and are not limited by this policy.